Return Policy

Return Policy

At (SHOAIB ALI LIMITED), we aim to ensure your satisfaction with every purchase. If you're not happy with your order, here’s how we handle returns:

1. Return Eligibility

You can request a return within 15 days of receiving your order, under the following conditions:

• Item must be unused, unworn, and in original condition
• Product must include original packaging, tags, and invoice
  

2. Non-Returnable Items

Returns are not accepted for:

• Used or damaged items caused by customer misuse

• Items marked final sale or clearance
  

3. How to Initiate a Return

To request a return:

• Email us at support@luxiwatches.store
• Include your Order Number, item details, and reason for return
• Our support team will guide you through the process

4. Return Shipping

• Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect
  
• We recommend using a trackable courier service for returns

5. Refund Process

• Once we receive and inspect the returned item, we’ll notify you of the approval or rejection
  
• If approved, your refund will be issued via your original payment method within 7–10 business days

6. Exchange Policy

• If you'd like to exchange a product for a different size or model, contact us at support@luxiwatches.store
  
• Exchanges are based on availability

7. Contact Us

For return-related questions, reach us at:
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📍 (SHOAIB ALI LIMITED)