Refund Policy

Refund Policy

At SHOAIB ALI LIMITED, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds or Exchanges

You may request a refund or exchange within 7 days of receiving your order if:

• The item is damaged, defective, or incorrect.
• The product is unused, in its original packaging, and in resellable condition.

Note: We do not offer refunds or exchanges for change of mind or used items.

2. How to Request a Refund

To initiate a refund or exchange, email us at SHOAIB ALI LIMITED with:

• Your order number
  
• Clear photos of the item and packaging
• A brief explanation of the issue

Our team will review your request and respond within 1–2 business days.

3. Return Shipping

• If the return is due to our error (e.g., wrong or damaged item), we’ll cover return shipping costs.
  
• In all other eligible cases, the customer is responsible for return shipping.

Once your return is received and approved, your refund will be processed via your original payment method within 5–7 business days.

5. Non-Returnable Items

• Items that have been worn, used, or damaged after delivery
  
• Sale items or special promotions (unless defective)

6. Questions?

For any issues, contact our support team at:
📩 Email: 
📞 Phone/WhatsApp: